What is Gemba?
It's a Japanese term that refers to the 'real place' or the 'place where action happens'.
Definition
Gemba is a Japanese term that refers to the 'real place' or the 'place where action happens' in a business context.
Application
In business, Gemba is where value is created, such as where the operators are in a factory or the sales area in a retail environment.
Lean Management
Within Lean Management, Gemba is the focus of continuous improvement efforts, with the belief that problems are best understood and solved at the place where they occur.
Connection to Kaizen
Gemba is closely related to the concept of Kaizen, which is the philosophy of continuous improvement.