What does Customer Centricity mean?
It is placing the customer at the center.
Definition
Customer Centricity is a business strategy that prioritizes placing the customer at the center of all operations, with the goal of providing a positive experience and building long-term relationships.
Importance
It is crucial for businesses as it can increase customer loyalty, improve retention rates, and ultimately achieve greater profitability.
Use of Data
A key part of this approach is using customer usability and engagement data to understand their behaviors and preferences.
Want to learn more?
If you're curious to learn more about Customer Centricity, reach out to me on X. I love sharing ideas, answering questions, and discussing curiosities about these topics, so don't hesitate to stop by. See you around!